The budget file has been corrupted. To repair the budget file: Click on Budget Amounts in the Command Center. 2. Hold down the Option key (Macintosh) or the Ctrl key (Windows), then click on any account in the list. 3. Let go of the Control key and close the window-DON’T CLICK SAVE BEFORE CLOSING This […]

You can’t delete just one term, when you do the following, it will delete all terms that are setup. Choose Customer Terms from the Setup menu. 2. Click on any term in the list. 3. Hold the CONTROL key (Windows) or the Option key (Macintosh) down and click SAVE. WARNING: After deleting the list of […]

If your Bank Reconciliation doesn’t balance, there are several things you could look for. The following is a checklist of possible causes: The General Ledger may have been corrupted due to a system crash. If this is the case, you should view the General Ledger report for ALL months in the list. This recalculates the […]

Make a backup of your company files. 2. Print out the transaction in question from the Transaction Journal Reports screen. 3. Select Rebuild Files from the File menu. The message reminds you to make a backup of your files. 4. To continue, select Yes. This procedure may take significant time depending on the size of […]

There are several possibilities for this error. An account number has not been assigned in the Ledger Accounts window in Payroll; or the account number assigned in Payroll is not in the chart of accounts in MultiLedger. To check that all accounts have been entered in Ledger Accounts in Payroll: Select Employee Paychecks on the […]

Make sure the “Show Scheduled Recurring Entries” option is checked on the User Settings window under the File menu. Otherwise, the Recurring Alert window will not appear when you open MultiLedger. When recurring entries are due, the Recurring Entry alert window will appear when you open the company files in MultiLedger. You can create the […]

1. If you don’t already have one, set up a “Bad Check” account (usually an asset account in the 1000 range) in your Chart of Accounts. 2. Click on General Journal in the Command Center. 3. Create an entry crediting (-) the Checking account and debiting (+) the Bad Check account for the amount of […]

Transactions entered in the following journals can be saved as Recurring entries: •Customer Invoices •Sales Journal •Item Purchases •Payables Journal •Disbursements Journal •Receipts Journal •General Journal You can define any transaction as Recurring, with a frequency ranging from none to annually. MultiLedger can alert you when Recurring entries defined as weekly, bi-weekly, monthly, quarterly, semi-annually, […]

Make a backup of your company files. 2. Go under File to Rebuild Files, click Yes to the Alert. 3. When the rebuild is done, click on General Ledger in the Command Center. 4. Highlight all months in the list, then click View. If this does not fix the problem, please submit a request to […]

In “MOST” cases, a file has either been moved out of the folder, replaced by an older file maybe from a backup, or renamed. The fastest and easiest solution is to revert to a recent backup. If you need more help, contact Technical Support.