There are several possibilities for this error. An account number has not been assigned in the Ledger Accounts window in Payroll; or the account number assigned in Payroll is not in the chart of accounts in MultiLedger. To check that all accounts have been entered in Ledger Accounts in Payroll: Select Employee Paychecks on the […]

Make sure the “Show Scheduled Recurring Entries” option is checked on the User Settings window under the File menu. Otherwise, the Recurring Alert window will not appear when you open MultiLedger. When recurring entries are due, the Recurring Entry alert window will appear when you open the company files in MultiLedger. You can create the […]

1. If you don’t already have one, set up a “Bad Check” account (usually an asset account in the 1000 range) in your Chart of Accounts. 2. Click on General Journal in the Command Center. 3. Create an entry crediting (-) the Checking account and debiting (+) the Bad Check account for the amount of […]

Transactions entered in the following journals can be saved as Recurring entries: •Customer Invoices •Sales Journal •Item Purchases •Payables Journal •Disbursements Journal •Receipts Journal •General Journal You can define any transaction as Recurring, with a frequency ranging from none to annually. MultiLedger can alert you when Recurring entries defined as weekly, bi-weekly, monthly, quarterly, semi-annually, […]

Make a backup of your company files. 2. Go under File to Rebuild Files, click Yes to the Alert. 3. When the rebuild is done, click on General Ledger in the Command Center. 4. Highlight all months in the list, then click View. If this does not fix the problem, please submit a request to […]

In “MOST” cases, a file has either been moved out of the folder, replaced by an older file maybe from a backup, or renamed. The fastest and easiest solution is to revert to a recent backup. If you need more help, contact Technical Support.

FILE NOT OPEN – Generally if you quit out of the program, then restart computer, this will fix itself. If you get this error in conjunction with a -36 – it’s bad news – see data on -36 error message

In order to open company files saved as a .zip backup archive (using the Backup Company command under the File menu), you must restore the backup archive using the Restore Backup command under the File menu. Important: If you try to double click the “.zip” backup file to open, you will most likely get the […]

Backing up Payroll and MultiLedger data is one of the most important things you can do. To protect against the loss of your data, you need to make regular backups. For Payroll, you should make a backup after each pay date. For MultiLedger, you should make a backup at least once a week, but if […]

The disbursement has probably been lost due to corruption or if it was deleted, the process didn’t complete in the program. This allows you to “unpay” a payable so you can reissue the check. Click Transaction Journal Reports in the Command Center. 2. Select the month in which the original payable was created. 3. Hold […]