Figure the percentage of the employee contribution percentage for the employer match. For example, an employer wants to match 3% of their employee’s contribution to a retirement plan, the employee is contributing 10%. The match is set up as 3% of 10% (of total wages) which is .003 or .3%. Always enter the % in […]

In “MOST” cases, a file has either been moved out of the folder, replaced by an older file maybe from a backup, or renamed. The fastest and easiest solution is to revert to a recent backup. If you need more help, contact Technical Support.

FILE NOT OPEN – Generally if you quit out of the program, then restart computer, this will fix itself. If you get this error in conjunction with a -36 – it’s bad news – see data on -36 error message

1. Choose Employee Earnings in the Command Center. 2. Highlight all the Check Dates and choose the Check Summary report. If you need to know how to select items in a list, please refer to your Payroll Manual located under Help while in your Payroll program. 3. Hold down the F8 key (Windows) Option key […]

In order to open company files saved as a .zip backup archive (using the Backup Company command under the File menu), you must restore the backup archive using the Restore Backup command under the File menu. Important: If you try to double click the “.zip” backup file to open, you will most likely get the […]

Before starting this procedure, make sure you have made a “good” backup, restore it if you chose the Zip file or Open the company if you chose the Non-compressed files backup. Make sure you are able to open this backup data set without errors. If you are unsure how to make a backup or restore […]

Backing up Payroll and MultiLedger data is one of the most important things you can do. To protect against the loss of your data, you need to make regular backups. For Payroll, you should make a backup after each pay date. For MultiLedger, you should make a backup at least once a week, but if […]