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Home / CheckMark MultiLedger, Miscellaneous / Get an unhandled exception error or computer ‘freezes up’ when trying to enter a transaction.

Get an unhandled exception error or computer ‘freezes up’ when trying to enter a transaction.

Using Windows Explorer, look at the size of your MultiLedger data files (usually in the MLedger directory in Program Files, or wherever your company files are located). If the .mld file is much larger than the .ml9 file, do the following:

1. If you don’t have a current backup, copy the folder containing the data files to another place on the computer–if there is room.

2. Drag the .mld file to the recycle bin–DO NOT EMPTY IT UNTIL YOU ARE DONE

3. Open your company files. You will get a message that a file is missing or incorrect size. Continue with open.

4. Choose Rebuild Files from the File menu.

5. Once this is finished, click General Ledger in the Command Center, highlight all the months, and click View.

If you can now enter transactions without getting an error message or freezing, you can now empty the recycle bin to get rid of the old .mld file. A new one will have been created when you did the rebuild.

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