Like most users of business software you probably bought MultiLedger because you’ve got a job to do. But before you jump into setting up a company, please read this brief article on what you should know before you start using MultiLedger.
Hardware and System Requirements
MultiLedger for Windows:
- 10 MB free disk space
- Windows 7 or higher including Windows 10
- Windows compatible printer
MultiLedger for Macintosh:
- 10 MB free disk space
- Mac OS 10.6 or higher, including Sierra
- Macintosh compatible printer
How to Get Help
Only registered users are entitled to technical support from CheckMark Software. For information on CheckMark’s Extended Support options, please refer to the brochure that was included with your MultiLedger package.
Registered users also receive update and upgrade information. So please take a few moments to read the License Agreement, fill out and sign the Registration Card, and drop it in the mail. If you are in a hurry to register, you can fill out the Registration Card and fax us a copy at (970) 225-0611.
Note: While CheckMark Software is happy to offer you help in using our accounting software, we can only offer limited accounting help or advice. However, we maintain a network of independent CheckMark Consultants who offer services beyond the support that CheckMark Software provides. You’ll find a directory of consultants on the MultiLedger master disk or on our web site, www.checkmark.com.
Before you call
You can help us make your phone call more effective by doing the following before you call:
Fax or mail registration
In order to receive support from CheckMark Software, Inc., we need to have record of your registration. Fax or mail us the Registration Card that is found in the MultiLedger package.
Many users want to start using a program without reading the manual. However, if you have any questions about how to use MultiLedger, please read the relevant sections in this manual before calling us. The manual contains procedures to accomplish most accounting tasks. If you feel the manual lacks any crucial information, please tell us.
Look for help in Knowledge Base
You can find many answers in the Knowledge Base on our website: http://www.checkmark.com/knowledgebase.php or click on the CheckMark KnowledgeBase link under the Help menu in MultiLedger.
Know your registration number or customer number
When you call for technical support, you will be asked for your registration or customer ID number. You will find your registration number printed on the software package and on the part of the registration card you keep. Your customer number can be found on any order forms you had received from us.
Know your version number and date
Also, before you call, you should know your MultiLedger version and date. On Windows, the version is listed at the upper left hand corner of your screen on the title bar. On Macintosh, choose About MultiLedger under the MultiLedger title bar.
How to reach us
You can reach us in the following ways:
- You can submit support questions from our web site, as well as find answers in our Knowledge Base:
Web Address: http//www.checkmark.com/login
- A call-back system for Telephone Technical Support is available between 8 a.m. and 5 p.m. MT, Monday through Thursday and between 8 a.m. and 4 p.m. MT on Fridays.
Phone support: (970) 225-0387
- You can fax us questions or comments at any time:
Fax registration and support: (970) 225-0611
- You can write us:
Attn: Technical Support
323 Drake Rd, Ste 100
Fort Collins, CO 80526