If you’ve imported transactions and the transaction journal shows zero dollar amounts, then you’ve imported only one side of the entry. MultiLedger is a double-entry accounting system and requires both a debit and a credit when importing. If you import a Sales Journal transaction, here’s what it should look like: 05/01/04 7000 Customer 1 4100* […]
Miscellaneous
What does it mean when I see very old dates on my files?
If you are seeing dates of 1904 or 1956 on your files, this means you need to have your battery replaced.
The program acts like it’s printing, but nothing prints or comes up on the preview in OSX.
More than likely, you have an incompatible font. The program goes through the print motions, but, when there is an incompatible font it causes the file to not print, although it acts like it is. This affects the preview function also. The font may work fine in OS 9, but isn’t compatible with OS X. […]
I’m trying to import a journal entry and get a message that it’s out of balance and won’t import.
If you’ve checked your entry and made sure it is in balance and are still getting this message, you most likely have a line item that has an amount too large to be imported. MultiLedger will only accept 8 digits to the left of the decimal (including the (-) sign). To get it to import, […]
I accidentally uncleared items that had been cleared on a previous bank reconciliation and now I’m out of balance.
Since they had already been accounted for in a past bank reconciliation, you just need to re-clear the items and it will bring you back into balance.
When I go to the Format window, there are no fields showing.
You need to change the resolution on your monitor and then change it back to it’s original setting. This resets the fields in the format window. On Mac OS9: Go into the Control Panel to Monitors. On Mac OSX: Go into Preferences to Display. On Windows: Go into Control Panels to Display to Settings
I burned my files to a CD and when I try to open them I get a message that says the disk is locked.
To open the files, you need to copy them from the CD back to your hard drive. Make sure you copy them to a different location than your current files unless you are trying to replace your current files with the backup. We recommend you use the Backup and Restore features in the program instead […]
File suffixes for current versions of MultiLedger and Payroll, file names, file extensions.
MultiLedger (Mac, Windows): .ml0 – company information .ml1 – balance .ml2 – budget .ml3 – chart of accounts .ml4 – customers .ml5 – vendors .ml6 – items .ml7 – salesperson .ml8 – job .ml9 – transactions .mlb – ship via .mlc – ship to .mld – index .mle – extras Rebuild Files rebuilds the index […]
Get an unhandled exception error or computer ‘freezes up’ when trying to enter a transaction.
Using Windows Explorer, look at the size of your MultiLedger data files (usually in the MLedger directory in Program Files, or wherever your company files are located). If the .mld file is much larger than the .ml9 file, do the following: 1. If you don’t have a current backup, copy the folder containing the data […]
An invoice is not showing in Customer Payments, but hasn’t had a receipt applied to it.
A receipt has been lost due to corruption. This allows you to “unapply” a receipt so you can redo the deposit in Customer Payments. 1. Click Transaction Journal Reports in the Command Center. 2. Select the month in which the original invoice was created. 3. Hold down the OPTION (Mac) key* or the F8 (Windows) […]